Returns & Exchanges

Return Window

You may return eligible items within 30 days of delivery for a refund or exchange. Items received after the window are not accepted. Original shipping charges are non-refundable.

Condition Requirements

Items must be unused, unsharpened, uncarried and in their original packaging with all inserts, sheaths, clips and accessories included. Knives that show edge wear, handle scuffs, pocket-clip marks or blade use are not returnable.

Final Sale Items

Stun guns are exchange-only and cannot be refunded. Closeout and clearance items are final sale. Gift cards are non-returnable.

Restocking Fee

Non-defective returns are subject to a 15% restocking fee, deducted from the refund. Defective or incorrectly shipped items carry no fee.

Return Shipping

Return shipping on non-defective returns is paid by the customer. Use a trackable method; we cannot refund items that do not arrive. Return shipping on defective or incorrectly shipped items is covered by us.

Exchanges

Exchanges are accepted under the same conditions as returns, subject to availability. If the replacement is out of stock we will refund instead.

Damaged, Defective or Missing Items

Report shortages, shipping damage or defects within 48 hours of delivery, with photos. We will replace the item or refund in full.

How to Start a Return

Contact us with your order number and the item you are returning. We will issue a Return Authorization (RA) number and instructions. Returns without an RA number cannot be accepted.

Processing Time

Allow 7 to 10 business days after we receive your return. Refunds go to the original payment method; your bank may take up to 10 additional business days to post it.

Contact

Call 972-690-1812 or use our contact form. Please include your order number.